consumption tax

In addition to the product price, you will be required to pay consumption tax.

postage

Nationwide flat rate of 550 yen (tax included)

Free shipping for orders over 6,000 yen (tax included) per delivery address

Delivery company

Sagawa Express or Yamato Transport. We cannot accept requests for specific delivery companies.

Application expiration date

Payment must be made within 3 days of placing your order. If payment is not received within 3 days of placing your order, we will assume that you have no intention of purchasing the item and your order will be automatically cancelled.

Defective Products

If a product is defective within 7 days of arrival, we will replace or repair it.

Delivery time

We will ship your order within 1-2 business days after receiving it.
*Closed every Wednesday and Thursday.

If there is a delay due to bad weather, circumstances of the delivery company, or any other reason, we will notify you by email.

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Payment Method

Credit card payment

Credit card payment is possible online.

Payment methods: lump sum, installments, revolving payment *Depends on the card company.
Accepted credit cards: VISA, MASTER, JCB, AMERICAN EXPRESS, DINERS

PAYPAY

PayPay is a mobile money transfer and payment service. Once you charge your card, you can easily pay with your smartphone.

Alipay

Alipay is a QR code payment service provided by the Alibaba Group, a major China-based IT company, which allows payments to be made in Chinese currency, the yuan.

Rakuten Pay

You can easily make payments using the credit card information registered to your Rakuten membership ID, and you can also earn points.
Eliminates the need to enter credit card information and makes payment easy, secure and cost-effective.

Union pay

It is a mobile money transfer and payment service. Once you charge your card, you can easily pay with your smartphone.

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Returns Policy

Please make sure to check that the product is not defective. If the product is defective or different from the product you ordered, please contact us within 7 days of receiving the product. We will exchange the product at our own expense. If the product is sold out, discontinued, or limited edition and cannot be exchanged, we will refund the product price and cash on delivery fee after you return the product at our expense.

We cannot accept returns, exchanges , or cancellations of orders due to customer convenience.

Please note that we cannot accept returns or exchanges in the following cases:

・Products that have been delivered more than 8 days ago ・Products that have been used by the customer ・Products that have been damaged or soiled by the customer ・Products that have been modified or repaired by the customer ・If the product's box, tag, instruction manual, or other accessories have been soiled, damaged, or lost

All of the products we handle meet the quality standards of the manufacturer and the inspection standards of domestic authorized distributors.

OVERSEAS

ABOUT OVERSEAS ORDER

SERVICES

We can send your order by EMS(Express Mail Service)or FEDEX. Shipments within Japan will be delivered by YAMATO TRANSPORT Co.,ltd. Deliveries are dispatched within 1-3 days of receiving your order. There may be cases where deliveries are delayed or specific countries and regions cannot be delivered due to factors out of our control. Mo is not responsible for any delays or damage caused by the courier or customs agencies. All first time purchases using a credit card require BILLING INFORMATION CONFIRMATION, and will not be dispatched until confirmation in complete.

SHIPPING COST

ALL DELIVERIES

ASIA 2,900YEN

OCEANIA, NORTH AMERICA, CENTRAL AMERICA 5,000 YEN

EUROPE 6,000 YEN

SOUTH AMERICA, AFRICA, THE MIDDLE EAST 8,000 YEN

*In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

TAXES & DUTIES

All international deliveries are exempt from Japanese consumption tax. For deliveries shipped within Japan, a 10% consumption tax fee will be added. 

When ordering goods from MO internationally, your order may be subject to import duties and/or taxes. MO is not responsible for any charges incurred in the recipient's country from customs, duties or taxes. MO has no control over these charges and cannot tell you in advance what the cost of duties will be. If you would like to know how much your duties will be on an order, please contact your local customs office.

NO REFUNDS

All sales are final, and the MO does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. Please check the product details before purchase.

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Distributor

Mo

Operation Manager

Kimihito Takaesu

Location and contact details

Sold by: Mo
Representative: Kimihito Takaesu
Address: 904-0114, Okinawa Prefecture, Nakagami District, Chatan-cho, Minato 10-3, Japan
Phone number: 08020407475
Email address: mo.store.okinawa@gmail.com

OVERSEAS

ABOUT OVERSEAS ORDER

SERVICES

We can send your order by EMS(Express Mail Service)or DHL . Shipments within Japan will be delivered by YAMATO TRANSPORT Co.,ltd. Deliveries are dispatched within 1-3 days of receiving your order. There may be cases where deliveries are delayed or specific countries and regions cannot be delivered to due to factors out of our control. Mo is not responsible for any delays or damage caused by the courier or customs agencies. All first time purchases using a credit card require BILLING INFORMATION CONFIRMATION, and will not be dispatched until confirmation in complete.

Notice of Shipping Method and Rate Change for Orders to the United States

Japan Post has announced that it will suspend acceptance of mail items (including parcels and EMS) destined for the United States starting Wednesday, August 27, 2025 .

As a result, all parcels to the United States will be shipped via Yamato Transport's International TA-Q-BIN service . Upon arrival in the US, deliveries will be handled by UPS , Yamato Transport's partner carrier.

Please note that delivery may take longer than usual , so we kindly ask for your understanding when placing your order.

Shipping Rate Update

Due to this change, shipping rates for orders to the United States have been adjusted .
We appreciate your kind understanding and continued support.

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SHIPPING COST

ALL DELIVERIES

ASIA 2,900 YEN

OCEANIA, 5,000 YEN

NORTH AMERICA,CENTRAL AMERICA,10,000YEN

EUROPE 6,000 YEN

SOUTH AMERICA,AFRICA,THE MIDDLE EAST 8,000 YEN

*In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

TAXES & DUTIES

All International deliveries are exempt from Japanese consumption tax. For deliveries shipped within Japan, a 10% consumption tax fee will be added. 

When ordering goods from MO internationally, your order may be subject to import duties and/or taxes. MO is not responsible for any charges incurred in the recipient's country from customs, duties or taxes. MO has no control over these charges and cannot tell you in advance what the cost of duties will be. If you would like to know how much your duties will be on an order, please contact your local customs office.

NO REFUNDS

All sales are final, and the MO does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. Please check the product details before purchase.

consumption tax

In addition to the product price, you will be required to pay consumption tax.

postage

Nationwide flat rate of 550 yen (tax included)

Free shipping for orders over 6,000 yen (tax included) per delivery address

Delivery company

Yamato Transport or Sagawa Express. We cannot accept requests for specific delivery companies.

Application expiration date

Payment must be made within 3 days of placing your order. If payment is not received within 3 days of placing your order, we will assume that you have no intention of purchasing the item and your order will be automatically cancelled.

Defective Products

If a product is defective within 7 days of arrival, we will replace or repair it.

Delivery time

We will ship your order within 1-2 business days after receiving it.
*Closed every Wednesday and Thursday.

If there is a delay due to bad weather, circumstances of the delivery company, or any other reason, we will notify you by email.

---

Payment Method

Credit card payment

Credit card payment is possible online.

Payment methods: lump sum, installments, revolving payment *Depends on the card company.
Accepted credit cards: VISA, MASTER, JCB, AMERICAN EXPRESS, DINERS

PAYPAY

PayPay is a mobile money transfer and payment service. Once you charge your card, you can easily pay with your smartphone.

Alipay

dPayment

aupay

R Pay

Union pay

It is a mobile money transfer and payment service. Once you charge your card, you can easily pay with your smartphone.

---

Returns Policy

Please make sure to check that the product is not defective. If the product is defective or different from the product you ordered, please contact us within 7 days of receiving the product. We will exchange the product at our own expense. If the product is sold out, discontinued, or limited edition and cannot be exchanged, we will refund the product price and cash on delivery fee after you return the product at our expense.

We cannot accept returns, exchanges , or cancellations of orders due to customer convenience.

Please note that we cannot accept returns or exchanges in the following cases:

・Products that have been delivered more than 8 days ago ・Products that have been used by the customer ・Products that have been damaged or soiled by the customer ・Products that have been modified or repaired by the customer ・If the product's box, tag, instruction manual, or other accessories have been soiled, damaged, or lost

All of the products we handle meet the quality standards of the manufacturer and the inspection standards of domestic authorized distributors.

---

Distributor

Mo

Operation Manager

Kimihito Takaesu

Location and contact details

Sold by: Mo
Representative: Kimihito Takaesu
Address: 904-0114, Okinawa Prefecture, Nakagami District, Chatan-cho, Minato 10-3, Japan
Phone number: 080-2040-7475
Email address: mo.store.okinawa@gmail.com

At "Mo", we ask our users to provide us with the minimum amount of personal information so that they can use the service with peace of mind.
"Mo" takes the utmost care to protect the personal information you provide.
"Mo"'s policy regarding personal information protection is as follows:

• We will use the information of individuals, organizations, and corporations registered by our members only to develop and provide cutting-edge functions and services for "Mo" and will take the utmost care to protect members' personal information.
• The scope of this privacy policy applies only to the services provided by "Mo". (The scope is set out in Section 1 below.)
• Except as otherwise specified in these terms and conditions, we will not use the information for any other purpose (as set out in Section 2 below).
• Except as otherwise expressly provided in these terms and conditions, personal information will not be disclosed to third parties. (Management is stipulated in Section 2 below.)
• We will also regularly manage the information appropriately in the manner stipulated in these Terms and Conditions.
• "Mo" may change its privacy policy without the user's permission. When "Mo" makes changes to the personal information it collects, the method of use, or the content of disclosure, it will notify users by posting a notice on its website and reflecting the changes in this privacy policy so that users are aware of the changes.

1. Scope of application of "Mo"'s privacy policy

• The policy of "Mo" is that members This applies when using the "Mo" service.
• Members The personal information collected when you use the "Mo" service is It will be managed in accordance with "Mo" 's policy on personal information protection.
• "Mo" 's personal information protection policy is as follows: This only applies to services directly provided by "Mo" and does not include services provided by other organizations, companies, etc. connected by links, etc.
• Use of the "Mo" service is at the user's own risk.
• Any damages incurred through the use of information obtained from our website or other websites that have links to this website. "Mo" takes no responsibility whatsoever.

2. "Mo" 's collection and use of personal information

In order to develop and provide cutting-edge features and services to our members, "Mo" requires certain personal information about its members.

• Users are responsible for managing their own shop IDs and passwords.
• We recommend that you change your password regularly and avoid using names, dates of birth, phone numbers, etc. that are easy for others to guess.
• In addition, please do not disclose, lend or transfer it to anyone, even if they are an acquaintance or friend.
• Please do not include your password in your inquiry email or in the Q&A section on our website.
• The personal information collected is We will use it only to the extent necessary to provide the "Mo" service, and will not provide it to any third party, except in the following cases.
• When there is consent from the member
• When sending an email to request consent from a member regarding the use of their personal information
• When necessary, we disclose information to companies that have signed a confidentiality agreement with us (for example, business partners).
• When sending members e-mails or direct mail for advertising purposes about our company or our business partners, etc.
• The actions of members in "Mo" "Mo" Policy and Announcement, When there is a violation of the "Mo" terms of use, etc., and it is deemed necessary to protect the rights and property of other members, third parties, or our company.
• When requested to disclose personal information pursuant to an order from a court or administrative agency or other legal provision, or when necessary for the investigation of a crime, the elimination or prevention of infringement of the rights of a third party, or other similar purposes
• Members agree in advance to our use of their personal information in the manner set out above and will not raise any objections.
• Also, "Mo" may share members' personal information with our business partners in the following cases:
• When there are business reasons, such as special services for members, in which case we will ask for the member's consent before providing the information, and will not provide it without consent.
• When compiling statistical data, conducting market research, data analysis, etc. In such cases, we will only provide information that has been processed so that it is not possible to identify a specific individual.

Membership registration is required to use the point service. After registering as a member, the points panel will be displayed in the bottom right of the screen when you are logged in . On the points panel, you can check your current membership rank and points you have, and use your points .

Points awarded at 3% (100 yen = 3 points)

*The points service can only be used when you are logged in.
*Points will be redeemed after the product is shipped.
*Points are valid for one year from the date of your last purchase.

Register here

Thank you for contacting us.

Depending on the content of your inquiry, it may take some time for us to respond.
Please note that inquiries made on holidays will be processed on the next business day or later.